QHFS Limited is committed to protecting your personal information and your privacy.
At all times we will act in accordance with the requirements of the Data Protection Act 2018 and the EU General Data Protection Regulation, as amended, extended, re-enacted or consolidated from time to time.
This Privacy Notice tells you how we will handle your personal information when you contact us, or you use any of our services.
We will tell you:
We keep our data protection arrangements under regular review. This notice was last updated in November 2024.
QHFS Limited is the controller for the personal information we process.
You can contact us, including by phone, email and post.
Telephone: 01626 824988 E-mail: mail@qhfs.co.uk
Post: Orchard House, Old Liverton, Newton Abbot, Devon, TQ12 6HS
In order to provide our services and verify your identity, we need to collect and process the following information:
We do not currently use any information collected from the website to personalise your repeat visits to our site.
Most of the information we process is provided directly by you to help us to provide you with financial advice and services.
We use the information given to us in order to verify your identity and research the best solutions for your financial needs and arrange relevant contracts on your behalf.
We are required to have a 'lawful basis' in order to process your data.
We take the security of personal data extremely seriously. Your information is securely stored on our computer systems and backed up to a cloud storage provider. Any paper records will be held securely and shredded at the earliest opportunity. We have arrangements in place to ensure that personal &/or confidential information is protected so as to minimise the threat of loss or damage.
We will keep your records indefinitely as this enables us to provide any ongoing services and handle any future queries, claims or complaints. It may also be required to meet legal or regulatory obligations.
Where you ask us to delete any personal data, we will comply with requests subject to the restrictions of any regulatory obligations and legitimate interests as noted above.
We will not share personal data with any third parties for the purposes of direct marketing.
We may share information with electronic verification providers, compliance & product providers or other financial providers such as lenders, banks, insurers, fund managers & platform providers.
We may use data processors who are third parties who provide elements of service for us. We have contracts in place with such data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from QHFS Limited. They will hold this securely and retain it for the period we instruct.
We may be required to pass on your personal information to the Financial Conduct Authority (FCA), Financial Ombudsman Service (FOS), the Financial Services Compensation Scheme (FSCS) or the Information Commissioner’s Office (ICO) to help with an investigation or complaint; or to other authorities as required by the law.
Our websites, reports, newsletters and other services may contain links to websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
Under data protection law, you have a number of rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at QHFS Limited if you wish to make a request.
Telephone: 01626 824988 E-mail: mail@qhfs.co.uk
Post: Orchard House, Old Liverton, Newton Abbot, Devon, TQ12 6HS
If you have any concerns about our use of your personal information, you can make a complaint to us by:
Telephone: 01626 824988 E-mail: mail@qhfs.co.uk
Post: Orchard House, Old Liverton, Newton Abbot, Devon, TQ12 6HS
You can also complain to the ICO if you are unhappy with how we have used your data.
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
The guidance and/or advice contained within this website is/are subject to the UK regulatory regime and is/are therefore primarily targeted at consumers based in the UK.
Copyright QHFS Limited © 2006-2025
QHFS Limited is a company registered in England and Wales with company number 4984846. It's registered office is Orchard House,Liverton, Newton Abbot, Devon, TQ12 6HS
The use of this site is subject to you having read and accepted the Disclaimer & Risk Warning
QHFS Limited is authorised and regulated by the Financial Conduct Authority.