We are committed to operating with the highest standards of integrity and transparency. This page sets out our regulatory status, complaints procedure, and the legal framework within which we provide our services.
QHFS Limited is authorised and regulated by the Financial Conduct Authority (FCA). We hold FCA Authorisation Number 598086.
You can verify our status on the Financial Services Register.
QHFS Limited is registered in England and Wales under company number 04984846.
Our registered office is at Orchard House, Old Liverton, Newton Abbot, Devon TQ12 6HS.
The guidance and/or advice contained within this website is/are subject to the UK regulatory regime and is/are therefore primarily targeted at consumers based in the UK.
Our clients value the service we provide and often recommend us to others. However, we recognise that things can occasionally go wrong. If they do, we want to know.
If you have a concern, please get in touch with your adviser or call us on +44 (0) 1626 824988. Most issues are resolved quickly at this stage.
Our written complaints procedure is available upon request. We will acknowledge your complaint promptly and keep you informed throughout.
If we cannot settle your complaint to your satisfaction, you may be entitled to refer it to the Financial Ombudsman Service (FOS).
In the event that you have a complaint we cannot settle, you may be entitled to refer it to the Financial Ombudsman Service (FOS). Further information about the FOS is available from their website www.financial-ombudsman.org.uk.
QHFS Limited is an independent financial advice firm. We are not tied to any product provider or investment house.
Our recommendations are based solely on what is appropriate for you, following a comprehensive and fair analysis of the relevant market.
Our fees are always agreed in advance of any work being undertaken on your behalf or any cost being incurred by you.
Fees can be structured in several ways to suit you, including direct payment, adviser charging deductions from products, or commission where still available on certain products.
Read how we collect, use, store and share your personal information in line with the Data Protection Act 2018 and GDPR.